Privacy Policy

Effective Date: [1st may 2026]

At feels@home, we believe movement should feel good - including feeling safe with your information.

This Privacy Policy explains how FEELS PILATES AT HOME PTY LTD (ABN 91 691 077 675) ("feels@home", "we", "us", "our") collects, uses, stores, and discloses your personal information when you use our website (feelsathome.com), mobile app, or related services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

- Account & Identity: Name, email, phone, postal address (for equipment delivery).

- Payment: Billing details (processed securely by Stripe).

- Health & Sensitive: Fitness level, injuries, pregnancy status, postnatal details - only with your explicit consent.

- Usage Data: Class progress, device info, IP address, analytics.

2. How We Collect

Directly from you when you sign up, complete onboarding, health forms, or contact support. Automatically via cookies and app usage.

3. How We Use Your Information

- Provide and personalise Pilates classes and programmes.

- Process payments and deliveries.

- Ensure safety with programme recommendations.

- Communicate account updates, new content, and offers.

- Analyse trends for product improvement.

4. Sharing & Disclosure

We do not sell your data. We share only with trusted providers:

- Torque (GoHighLevel), Stripe, shipping partners.

- Emergency services if there is a serious health or safety risk.

- As required by Australian law.

Some providers host data overseas, primarily in the United States, and possibly the EU, UK, or Singapore.

5. Storage & Security

We use secure servers, encryption, and access controls to protect your data.

6. Cookies & Tracking

We use cookies for login, personalisation, and analytics. You can manage preferences in your browser or app settings.

7. Direct Marketing

You may receive marketing if you opted in. Unsubscribe anytime via email, SMS, or app settings.

8. Access, Correction & Deletion

You can delete your account and personal information at any time using the delete account button in the feels@home app. When you delete your account, we delete your account details, app activity, progress data, onboarding information, and any personal information connected to your account, unless we are legally required to keep limited records for tax, accounting, security, fraud prevention, or dispute purposes. We only retain personal information for as long as needed to provide our services or meet legal requirements. We do not sell, rent, or resell your personal information, and we do not use your data for any unrelated third-party purpose.

9. Complaints

Contact us first. If unresolved, complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

Email: [email protected]

Address: 46 Old Barrenjoey Road, Avalon NSW 2107